In this course, students will gain an understanding of the basic fundamentals of becoming an effective manager for their team
Lesson 1: Developing as a Manager
- The Role of an Effective Manager
- Personal Skills Development
Lesson 2: Communicating Successfully
- Speak Without Talking
- Manage Better By Listening
- Assert to Achieve
Lesson 3: Creating Successful Solutions
- Identify the Core Problem
- Solve Problems Creatively
- Implement Solutions Decisively
Lesson 4: Empowering Your Workgroup
- Delegate For Results
- Coach for Achievement
- Evaluate Staff Performance
Lesson 5: Cultivating Great Teams
- Create an Invincible Team
- Inspire Team Success
- Team Briefings for Success
- Resolve Conflicts Positively
What course next:
More Management Skills courses »
Effective Contract Negotiation for IT Managers
• Position Yourself to Lead
• Build a Winning Team
• Lead with Confidence
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It’s very fun and interesting. Love It!!
I will recommend MasterGrade IT to anyone that is serious about getting certification.
Very informative; Excel is a great course to start off with. I like the neat classrooms and the personal attention!
I enjoyed doing the course in my own time!