As a customer service representative, you are expected to handle every customer that comes your way, even if the customer brings along with him a difficult situation.
To do this effectively, you need to develop skills that will help you resolve difficult situations in a way that satisfies both the customer and your company
In many industries competing products are fairly similar, making it difficult for the individual firm to establish a sustainable competitive advantage against rivals.
Customer service is one of the product features which can be utilised to establish such competitive uniqueness, but most firms in South Africa fail to realise this fact.
Below are our current certification courses
This course will provide the methods to perform a personal assessment so that new managers can identify areas for improvement and apply strategies to develop and grow their leadership capabilities.
Click for full Customer Service Via Phone and Email Course details »
In this course, students will explore methods for dealing with common difficult customer interactions.
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It’s very fun and interesting. Love It!!
I will recommend MasterGrade IT to anyone that is serious about getting certification.
Very informative; Excel is a great course to start off with. I like the neat classrooms and the personal attention!
I enjoyed doing the course in my own time!