Having Tough Talks
You’re a leader who has to provide constructive criticism, manage conflict and confrontation, and deal with difficult people. You need tools and strategies to effectively handle these challenging communication scenarios.
In this course, you will acquire Lead Star leadership communication skills to have tough talks.
Who should attend?
The target audience for this course is anyone who needs to use their leadership skills to influence the outcome of particularly challenging performance and behavior issues.
What is the aim of the course?
When you’re able to successfully manage challenging communications and resolve problems, your leadership credibility is strengthened.
You’ll be able to maintain productivity and solid relationships in your group or team, and associates will know that you’re a person they can depend on to handle sensitive issues requiring first-rate communication skills.
Having tough talks
Lesson 1: Influencing High-Stakes Outcomes
- Communicate Like a Leader
- Provide and Receive Constructive Criticism
- Manage Conflict and Confrontation.
- Develop Influence with Difficult People.
- Deliver Praise, Gratitude, and Appreciation
What course next:
More Business Courses »
Having Tough Talks
• Influencing High-Stakes Outcomes
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It’s very fun and interesting. Love It!!
I will recommend MasterGrade IT to anyone that is serious about getting certification.
Very informative; Excel is a great course to start off with. I like the neat classrooms and the personal attention!
I enjoyed doing the course in my own time!