"People do not invest in education because they are rich. They become rich because they invest in education."


- Gabriel Verhoef

Having Tough Talks

You’re a leader who has to provide constructive criticism, manage conflict and confrontation, and deal with difficult people. You need tools and strategies to effectively handle these challenging communication scenarios.

In this course, you will acquire Lead Star leadership communication skills to have tough talks.

Having Tough Talks course offered by MasterGrade.

Who should attend?


The target audience for this course is anyone who needs to use their leadership skills to influence the outcome of particularly challenging performance and behavior issues.

What is the aim of the course?


When you’re able to successfully manage challenging communications and resolve problems, your leadership credibility is strengthened.

You’ll be able to maintain productivity and solid relationships in your group or team, and associates will know that you’re a person they can depend on to handle sensitive issues requiring first-rate communication skills.

Having tough talks

Lesson 1: Influencing High-Stakes Outcomes

  • Communicate Like a Leader
  • Provide and Receive Constructive Criticism
  • Manage Conflict and Confrontation.
  • Develop Influence with Difficult People.
  • Deliver Praise, Gratitude, and Appreciation

Duration:

Learning Materials:

Prerequisites:

What course next:

1/2 Day

All included

None

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Course Content
Having Tough Talks

   • Influencing High-Stakes Outcomes

 

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Procomp Computer Services CC trading as MasterGrade IT® Computer Learning Centre. Registration No. 2002/029621/23.