ITIL® Foundation Course

Information Technology Infrastructure Library® course.



  • Align IT services with business requirements
  • Provide proven best practices, not just a methodology
  • Demonstrate how to provide optimal service at a justifiable cost
  • Improve Incident and Problem Management
  • Handle Configuration Management


Course Details


Instructor Led Learning


  Duration: 3 Days

  Learning Material : All included.

  Registration Open Now!

Video Learning


  Duration: 3 Days

  Registration Open Now!

Call us : 0861 111 460

ITIL Foundation Course

ITIL courses provides a great foundation to systematically improve the delivery of IT services and IT organizations leverage ITIL Best Practices to simplify and optimize. The ITIL Foundation courses also gives delegates the opportunity to gain a recognized, entry-level professional qualification in IT Service Management.


Information Technology Infrastructure Library® course overview

Are you an IT professional involved in or responsible for the delivery of business-focused IT services? This 3 day ITIL Foundation training courses will provide you with a necessary sound understanding of best practice Service Management processes and procedures.


ITIL courses provides a great foundation to systematically improve the delivery of IT services and IT organizations leverage ITIL Best Practices to simplify and optimize. The ITIL Foundation courses also gives delegates the opportunity to gain a recognized, entry-level professional qualification in IT Service Management.


chfi-cours-overview-cape-town training course cape town

Is ITIL Foundation Course for you?

The course is designed to prepare students to sit the ITIL Foundation in IT Service Management Examination. Writing the exam is not part of the course and must be booked separately. Passing the foundation examination is a prerequisite for entry into all further ITIL intermediate courses.



itil training south africa

After completing our ITIL® Foundation training?

At successful course completion, students will:

  • Improve IT Services
  • improved customer satisfaction through a more professional approach to service delivery
  • Improve Incident Management
  • Improve Problem Management
  • Improve Configuration Management

What are the benefits of ITIL®

  • Aligns IT services with business requirements
  • Provides proven best practices, not just a methodology
  • Demonstrates how to provide optimal service at a justifiable cost
  • Teaches the concepts, benefits and processes required to deliver world class customer service in an IT environment
  • 3 Steps to Master ITIL® Foundation Course

    01

    Take a
    course

    02

    Write an
    Exam

    03

    Get
    Certified

    What you will learn
    ITIL® Foundation Course

      Day 1

    • Lesson 1 Introduction to ITIL Foundation Course.
    • Lesson 2 Service Management Concepts
    • Lesson 3 The Service Lifecycle
    • Lesson 4 Service Strategy
    • Day 2

    • Lesson 5 Service Strategy
    • Lesson 6 Service Design
    • Lesson 7 Service Transition

      Day 3

    • Lesson 9 Service Operations
    • Lesson 8 Continual Service Improvement
    • Lesson 9 Exam preparation and mock-exam
    • Lesson 8 Formal exam

    Got a question?




    Live Chat or call         +27 21 419 3213

    Coordinate and Manage Business Processes.