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CBP - Business Etiquette

Gain respect with proper Business Etiquitte!

This module seeks to introduce the concept of business etiquette and some basic consideration of its practice.

CBP - Business Etiquette course offered at MasterGrade.

Who should attend?

The course is recommended for a candidate who wishes to specialize in this specific business skills segment.

CBP - Business Etiquette

What is business etiquette?

  • What is the role of good manners in business?
  • What are the ABCs of etiquette
  • Meeting and greeting scenarios
  • Guidelines for receptionists
  • Making introductions and greeting people
  • Introducing a client
  • Introducing yourself
  • IThe protocol of shaking hands
  • Meeting & board room protocol
  • Guidelines for planning a meeting
  • Guidelines for attending a meeting
  • For the chairperson

Principles of exceptional work behaviour

  • The principles of exceptional work behavior
  • Entertaining etiquette
  • Objectives
  • Introduction
  • Planning a meal meeting
  • Business meal basics
  • Basics of table etiquette
  • Eating the meal
  • Issuing invitations
  • Choosing the appropriate gift in the business environment

Telephone etiquette

  • Introduction
  • What is telephone etiquette?
  • Answering the telephone courteously
  • Handling rude or impatient callers
  • Good telephone habits for everyone
  • Screening calls
  • Making calls
  • How to end conversations gracefully
  • Checking messages and returning calls

Multi-cultural challenges

  • Multi cultural etiquette
  • Did you know?
  • Cultural differences and its effect on business
  • Examples of cultural insensitivities

New issues in etiquette

  • Netiquette
  • Ethical issues in business etiquette
  • Case study
  • Sexual etiquette in the workplace
  • Why deal with sexual harassment?
  • Five steps to prevent sexual harassment
  • Dressing for success
  • The basic business wardrobe
  • Options for business casual


Learning Materials:

What course next:

1 Day

All included

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Course Content
Business Etiquette

   • What is business etiquette?
   • Principles of exceptional work behaviour
   • Telephone etiquette
   • Multi-cultural challenges
   • New issues in etiquette


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