We are always looking for positive feedback.
Simply e-mail your success story to: firstname.lastname@example.org
Here are some of the letters received from our clients:
Dear Henk and Christo
I just want to take this opportunity to thank you for the 2 days of training at MasterGrade IT® in MS Access (intermediate). I really found it very informative and I gained valuable insights. I cannot wait to put into practice the new methods I’ve learned, and I am sure that the College of Cape Town is going to benefit greatly.
It is also such a pleasure to work with a group of professional, dedicated and friendly people – it has inspired me to improve my own service delivery.
I am looking very much forward to my training in advanced Access on 2 October 2012.
Theo - Chris Groenewald
College of Cape Town
A SERVICE WELL DONE
Just wanted to take this opportunity to extend a short, yet well appreciated thank-you to you and Yolandi for the extraordinary service we have received from both you and the MasterGrade IT® facilitators in putting so much effort into getting skills and information into our realm.
Looking forward in building a fruitful and lasting relationship with MasterGrade IT®!
Government Communication & Information System
Deputy Director: Information Management & Technology
Parliament, Western-, Eastern-, Northern Cape
I would just like to say that you (Chantellé) to you and all the trainers at MasterGrade IT®. You guys are brilliant. From the first day I met you, I felt at ease. I use to start my morning test with a very lower percentage, but when I left the afternoon I had a percentage of between 90-100%. Well done guys.
With regards to the training it was crisp, clear and precise. I was bowled over by your “simple” logic. Keep up the good work. I can’t wait to enrol for another course.
I could definitely apply all that I’ve learnt in my daily work. All the trainers delivered great quality in terms of analysing content.
Queenspark (head office)
In the past seven months I have been working with Chantellé I’ve come to realize that she is the kind of person you would want working in your Company, especially if you are working with people.
The word “unable” or “can’t” is not in her vocabulary. She is always willing and ready to assist at all times, and it’s always with enthusiasm. One of the best traits about her is honesty; if you have made a mistake take responsibility and sort it out. She is also very reliable; if she promised to do something for you then that is what she will do! She is quick to responds to queries and enquiries and she is efficient.
Thank you and kind regards
Protea Hotels institute for Professional Development
I have recently made use of the services of MasterGrade IT® for the first time and would not hesitate to use them again. MasterGrade IT® is an excellent organization. Chantellé’s service was outstanding and the staff really went out of their way to accommodate our company’s needs. They were easy to get hold of. Their training schedules are flexible and suitable to suit anyone’s needs.
Any information and data that was needed were forwarded to us without having to ask. They were patient and gave service with a smile. The staff is well informed about their products and it was well communicated to us.
Their price rate is very affordable without compromising quality. Their certificates of achievement are of high standard and very impressive. My calls were never put on hold, and I did not have to go through several channels to get hold of Chantellé when help was needed. The process was quick, efficient and worthwhile. I will definitely recommend MasterGrade IT® to other people.
Marzanne van der Colf
Industrial psychology (Honours)
The Catalyst Consultants
Our experience of MasterGrade IT® computer training has only ever been positive. We were treated well by all staff and any requests are responded to quickly and efficiently.
MasterGrade IT® has also recommended reasonable rates and have thus ensured our committed support of them when we choose to send our staff for IT Training.
One staff member in particular deserves special mention namely, Amanda Brown, who works closely with us and always endeavors to deal with requests and bookings quickly and in a professional manner. This kind of personal attention to companies seeking to train there staff is endearing and has resulted in the development of a strong training relationship between the our Company and MasterGrade IT®.
Feedback from staff members who have attended courses at MasterGrade IT®, has been positive including the mention that facilitators are efficient, well-versed and well trained in their field. The training experience is thus a positive and enjoyable one.
We recommend MasterGrade IT® for the fulfullment of your IT training requirements.
(Skills Development Facilitator)
I have recently made use of the services of MasterGrade IT® for the first time and would not hesitate to use them again. MasterGrade IT® is an excellent organization.
Chantelle’s service was outstanding and the staff really went out of their way to accommodate our company’s needs. They were easy to get hold of. Their training schedules are flexible and suitable to suit anyone’s needs. Any information and data that was needed were forwarded to us without having to ask. They were patient and gave service with a smile.
The staff is well informed about their products and it was well communicated to us. Their price rate is very affordable without compromising quality. Their certificates of achievement are of high standard and very impressive.
My calls were never put on hold, and I did not have to go through several channels to get hold of Chantelle’ when help was needed. The process was quick, efficient and worthwhile.
I will definitely recommend MasterGrade IT® to other people.
Marzanne van der Colf
Industrial psychology (Honours)
The Catalyst Consultants
Online Programming and Web Development.
I have been doing the online training course for about 6 months now.
As a first time user of an online training course I found the ease and simplicity of getting started with the training very easy.
The ability to download modules when needed and being able to select from various modules is also a bonus.
The way that the training is presented makes it very easy to understand and follow.
I have worked with quite a few of the programs that are included in the training course. I understood most of them but in a very basic way but after starting the MasterGrade IT® Programming and Web Development Course I can see a drastic improvement in my knowledge and understanding of the programs.
(Head Multimedia and Html Developer - Beeld.com)
Philip Of MasterGrade IT® Cape Town
I have been using the MasterGrade IT® Internet Learning for about 6 months now, and I think it is a great way to learn. Thus far the information has been informative and Detailed.
The examples are easy to follow.The Online Support is also very competent, quick and helpful.
I think with continue effort and a few enhancements, this innovative learning program wil be even better!
I would definately recommend this form of learning to Others.
Rocla(Pty) Ltd - A Murray & Roberts company
Ek het 'n "Train the trainer" kursus by MasterGrade IT® gevolg en watter ervaring was dit nie.Baie dankie aan al die instrukteurs - julle is uiters professioneel en tog maklik om met julle te kommunikeer. Michiel Rozema, baie dankie vir al jou moeite. Terloops hy is die opleidings bestuurder. Ria Verhoef jy is 'n ysbreker.Sterkte en voorspoed aan almal by MasterGrade IT®. Julle is 'n ongelooflike span.GERT WEPENER
To Amanda Brown
I was very impressed with the way the course was presented, easy to understand and basic enough to master. The computers were in good order & the premises was stunning. During the coffee break I could go and sit outside and view the city of Cape Town. It was a very pleasant experience. I can recommend MasterGrade IT® Computer Learning Centers to anyone.Kind regards,
Please allow me to express my sincere appreciation for the wonderful way in which you handle our training needs, the administration is always processed quickly & accurately and the correct information is always given on time to meet all our requests. Further to this, the encouragement that is shown when we are on course & the speed at which everything is done is highly commendable.To MasterGrade IT® & yourself, being our Account Manager, I would like to inform you of our support in using you to meet our needs. I have trained at MasterGrade IT® for several years & in this time have received on-going service of a high standard. Understanding you have your high profile demanding Senior Position and still having the time and the patience to deal with us: the sometimes not so understanding clients,maintaining that smile that gives us enthusiasm for the challege.Your true concern for others needs is much appreciated.
Pierre van Eeden
CITY OF CAPE TOWN - CMC ADMINISTRATION
We at Dealer Training and Development would like to take this opportunity to say thank you to MasterGrade IT® for their excellent support with the computer training and for the service, they are always providing to our Western Cape dealers. A special word of thanks to Simon for his assistance through every year. Yours sincerely,
Christa CHRISTA VAN DEVENTER
DEALER TRAINING AND DEVELOPMENT CO-ORDINATOR
The short period of time spent at MasterGrade IT® Computer Learning Center has been most rewarding and helpful in my career.The relationship with your comp nay has been professional, warm and results oriented. I'm certain that the course I completed will enhance my career growth and will expose me to challenges and opportunities, which I believe, are in my best interest. Kind Regards
Amanda This short note is intended to express my absolute satisfaction in MasterGrade IT®. Safmarine Computer Services or SCS are dealing with a number of training institutions throughout South Africa, but prefer MasterGrade IT® for their all round professionalism. Amanda Brown, our Account Manager, is in my opinion and those of my colleagues an example of total professionalism and possesses a complete knowledge of the products available at MasterGrade IT®. The course fees are always negotiable and consideration is given to the urgency at all times. The course schedule is always mailed to us and changes are communicated timeously - again thanks to Amanda. Our students feel extremely comfortable when attending a course at your institution and welcome the facility of the course "refresher" option (at no cost!). MasterGrade IT® premises are always neat, tidy and comfortable and makes for a relaxed atmosphere in which to train. The reception is always extremely friendly and students are made to feel at home from the first moment. In conclusion I may add that in Amanda Brown we feel spoilt in having a person with such a wonderful personality and very talkative too!
Safmarine Computer Services
Safmarine (PTY) LTD
To date we have utitilised your company with regards to computer literacy training for our staff.We have found your courses to be of a very high standard and your trainers to have excellent knowledge of the courses concerned.We would like to take this opportunity of thanking you for your professionalism and outstanding personal attention at all times.
Human Resources Administrator
Aan die span by MasterGrade IT®
Ek wil net graag weereens baie dankie sê vir julle ongelooflike mense. Vir almal wat my gehelp het - vir al die (vele) geduld wat julle met my gehad het. As dit nie vir julle almal was nie, sou ek nie sover gevorder het waar ek nou is nie. Julle het my nuwe hoop vir die lewe daar buite gegee.Ek waardeer dit regtig baie. Ek sal julle definitief aanbeveel vir enigiemand. Ek sien uit daarna om volgende jaar weer by julle te wees en om verder in sulke lekker en ontspanende atmosfeer te studeer.Julle is TOPS!!!!Aan my Account Executive, wil ek ook net graag baie dankie sê dat sy so onophoudelik vriendelik ten alle tye met my was.Dankie vir jou oneindige bedagsaamheid. Ek sien uit daarna om volgende jaar voltyds by jou te wees.En Dalene Odendaal, jy is beslis die mees aktiefste, besigste, gaafste en hulpvaardigste mens wat ek nog ooit ontmoet het. Baie, baie dankie dat jy so vroeg in die oggende met die grootste glimlag vir my "Môre" sê en as ek teen die einde van die dag klaar is, met 'n groter glimlag groet. (Nou daai is genoeg rede om na volgende jaar uit te sien.)'n Geseënde Kersfees en 'n Voorspoedige NuwejaarBeste en vriendelike groete,
How is MasterGrade IT® Cape Town and how are you doing? I just thought of sharing some good news with you. I have been appointed as a computer programmer at one of the biggest software development companies in Zambia. I am really excited and can hardly believe I got the job. Thanks to MasterGrade IT® CT.Your Former Student
CHAPHUKA SIKAZWE ( From Lusaka,Zambia)
MasterGrade IT® have displayed a genuine interest in our need for advanced IT training. Their determination and friendliness in guiding us along the pathway to success and accomplishment has been refreshing. A very high standard of professionalism consistently reflects in their work, from the Account Executives to the Trainers and support staff. Innovative and flexible marketing of their products allows us as a user to make efficient and effective use of the training resources offered, and accommodates our needs in the current economic climate. MasterGrade IT®- Cape Town have been extremely helpful and patient. We will always offer them the first opportunity to satisfy our training requirements.
DAVE ELLIOTT, Regional training officer, Xerox SA - Cape Town.
Herewith a huge thank you to you and your entire team at MasterGrade IT® for ultimately ensuring that the training we conducted at your premises, was an absolute success. Thank you for the professional and efficient manner in which we were dealt with. I know that at times things were somewhat "challenging" from our side, but it was all well worth it in the end.
A special thank you to Melaine for her assistance in coordinating everything and to Dalene for her always warm and friendly welcome she extended to us and our delegates.
We look forward to doing business with you again.
Kind Regards and thank you
LIANA DE WET , Account Manager, Auto-Mate (Pty) Limited
First and foremost I would like to thank MasterGrade IT® Computer Learning Center - Cape Town for the great work they did at The Africa Connects Conference 2001. They were a great partner to work with. I was most impresses by Training Manager Michiel Rozema's level of professionalism. He was consistently reliable and dependable in terms of high quality lectures that he gave to the teachers in attendance at the conference. Microsoft is very dedicated to education and it is refreshing for us to meet and work with partners who share the same vision and passion. Microsoft plans to work closely with MasterGrade IT® on future projects.
MILES KUBHEKA, Academic Program Analyst, Microsoft (SA)
Dear Mr Verhoef
My brother Demetri had enrolled for the PC Club at MasterGrade IT® Computer Learning Center Cape Town and he enjoyed the course as it allowed him to study in his own pace and was free to repeat the lessons he felt he needed to consolidate his knowledge more on. Furthermore, Nolan ( our Account Executive ) was very helpful in every aspect of my brother's studies and helped us in every step of the way.The kind tone in his voice offers much assurance and one feels that he is totally focused on what you're saying and offers his help with no grudge and displays true professionalism. Nolan makes his clients feel special and gives them the red carpet treatment if I may say so .Furthermore, Daleen, the receptionist has always been polite on the phone as one does not feel rushed and her polite manners are truly welcoming and make prospective clients feel they're coming in contact with a truly caring and well organized training institution. Thank you MasterGrade IT® for showing us the human face of the computer world
.All the Best for the Future,
ILS confirms that it engaged the services of MasterGrade IT® to customise and develop an application for its database driven Mystery Guest Program.MasterGrade IT® delivered exactly what we required and went the extra mile to meet our needs .ANTON BRUWER, Director, Integrated Labour Solutions
TRW Occupant Restraints S.A. Inc. recently made use of the professional leader in Computer learning, MasterGrade IT®. Our staff was overwhelmed by the expert training and exercises MasterGrade IT® covered in their Excel Beginners and Intermediate, Word Beginners and Intermediate, Access Beginners and Intermediate.The benefits of a free repeat within 6 months after attending the course, an internationally recognized certificate and the friendly assistance any time during office hours is some of MasterGrade IT® great business plans. Booking was done at our convenience and business at TRW Occupant Restraints went on as usual while some of our staff received training off-site. We received excellent service for the money we spent on the training.We are looking forward to attend more training sessions in the near future.
MRS. JACOBA DEVENISH, Training Officer, TRW Occupant Restraints
MCSDI would like to take the opportunity to thank MasterGrade IT® for their ongoing support and encouragement thus far. Since June last year I have attended various courses at MasterGrade IT®. Especially during the time that I have been attending the MCSD courses I have received numerous phone calls and personal words of encouragement. I would especially like to give my sincere gratitude to my AE, Merryl Fourie, for her ongoing "150%" support and encouragement. In some cases I believe she went out of her way to assist me, especially during a time when I really needed some assistance with a project I was working on.To both Merry and Bobby Visser, your support and encouragement is appreciated.
MISS H AMON, Department of Public Works
Hiermee wil ek jou graag van harte bedank vir die besondere hulp en kundigheid wat jy verlee het met die skryf, installering en doeltreffende funksionering van die faksprogram vanuit Access.Sonder jou kundigheid en tyd sou ek dit nooit alleen kon regkry nie. Met jou hulp was my projek 'n groot sukses.Dit word opreg waardeer.
Groete LIZ KEGGE,
IT Bestuurder, Rode Associates
I had the good fortune to be invited to your establishment to attend a one day course for Windows 98, with a view to using your services in the future.It was a pleasant experience to see how professional training company conducts business, even though I could not stay for the whole day.The instructor "CINDY" not only knew the subject matter, but her presentation was clear presentation was clear and very informative. She has obviously attended an Instructional Technique course and she uses all the basic elements very effectively. Cindy's attention to detail both with subject and the students ensured that we all felt comfortable and gained knowledge from the course.
I thank you for this opportunity and will probably be contacting Derick Brown in the future for course bookings. Regards
Aan almal betrokke by die Train the Trainer kursus van 1 -7 Julie 2004!
Ek wil baie graag vir my "trainers" dankie sê vir 'n onvergeetlike ervaring dié week - al was my maag die heel tyd in 'n knop saamgetrek van nié weet wat kom volgende nie!
Na die kursus was ek baie moeg, maar op 'n "high" vir 'n hele paar dae - my adrenalienvlak wou net nie daal!
Ek moet erken dat ek maar skepties was die eerste dag, maar het gou agtergekom dat die kursus iets besonders kan wees. Dit is een van die kursusse wat nog die meeste indruk op my gemaak het omdat dit die heeltyd prakties was, en ek gevoel het dat jy die heeltyd moet werk aan jouself. Die klimaks waarop die laaste dag geëindig het, was gepas.
Dankie vir julle humor en raad, veral vir jou aandeel Janine!
Wel, alles is nou weer terug na "normaal" vir my, maar vir my "nuwe lewe" was dit 'n groot treë wat ek kon gee met julle hulp.
Alles van die beste.
Tel: 021-957 7133 (w)
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It’s very fun and interesting. Love It!!
I will recommend MasterGrade IT to anyone that is serious about getting certification.
Very informative; Excel is a great course to start off with. I like the neat classrooms and the personal attention!
I enjoyed doing the course in my own time!